Fix payment problems on your account

If yous effort to buy something on Google Play merely your payment is declined or won't process, endeavor the steps below.

Troubleshoot Payment and Order Problems

If you've bought something and so have a problem with or question nearly it, see problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your contour, submit your payment information.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Notification bell icon.
  3. If y'all take a cherry alert, enter your payment information and wait for the team to respond.

    Google Pay notifications

  4. Bank check your e-mail for the review results.

Try to pay with a unlike payment method

If there's a problem with one payment method you can endeavour paying with a different ane.

  1. On your Android phone or tablet, open the Google Play Store app Google Play.
  2. Go back to the item y'all want to buy & tap the price.
  3. Tap the current payment method.
  4. Choose a different payment method or add a new one.
  5. Follow the onscreen instructions to complete your purchase.

Fix credit and debit card errors

There may be a problem with your credit or debit menu if you encounter one of the post-obit fault letters:

  • "Unable to process payment: depression menu residuum"
  • "Unable to complete transaction. Delight use another class of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired menu"
  • "Correct this card info or try some other card"

To fix these errors, attempt the following steps:

Make sure your menu & address data is upwards to date

Expired credit cards or old billing addresses are a common reason for payments non to work properly. To update this information employ Google Payments:

Remove or update expired cards

Expired cards cause payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Notice the payment method you are trying to utilize for the purchase.
  3. Check the expiration date of the payment methods listed.
  4. Remove or update any expired payment methods.

Check that your card address matches the address in Google Payments

If your credit menu is registered to a different address that can cause the payment to be declined. Check the zip lawmaking matches your current address.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Notice the payment method you are trying to use for the purchase.
  3. ClickEdit.
  4. Check that the address listed matches the billing address of your carte du jour.
  5. If needed, update the address.

Then, attempt your purchase again.

Submit any actress information that is requested

If the mistake bulletin is followed by instructions for submitting additional information to Google, please submit it. We will not be able to process the transaction on your account without this information.

Bank check y'all take sufficient funds for the purchase

Sometimes a transaction is declined because of insufficient funds. Check your account to make sure you take enough to complete the purchase.

Contact your banking company or menu issuer

Your card may have specific restrictions which cause the transaction to be declined. Contact the institution that issued your card to ask nigh the transaction and see if they know the reason for the decline.

Set errors with other payment methods (direct carrier billing, online banking, Google Play Balance, Gift Cards, and more)

If you come across "Your payment was declined due to an issue with your account"

If you see this message, it might be because:

  • We saw a suspicious transaction on your payments contour.
  • We need a footling more information to protect your account against fraud.
  • We need a little more data to comply with European union law (Customers from European Marriage member states only).

To assist set these issues:

  1. Go to the payments eye.
  2. Accept action on any errors or requests in the payments center.
    • You might need to verify your identity earlier you tin can buy anything through your Google Business relationship.
  3. Make sure your name, address, and payment information are upward to date.

If y'all are trying to pay by direct carrier billing (pay through your mobile service provider bill)

If you lot're having trouble paying through direct carrier billing, try the following:

  • Make sure you're continued to your carrier network, direct or past wi-fi.
  • Make sure you've added direct carrier billing as a payment method.
  • Make certain you lot're using the local currency.

If yous yet have bug, contact your mobile phone service provider for aid.

If you tin't add a payment method or have a problem with a different payment method

If yous're having a problem with a different payment method, go to Google Payments to fix the issue.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Look for whatever notifications or requests for data & provide annihilation that's asked for.
  3. Check that your address is up to date.
  4. Check that the payment methods listed are the ones you want to use.

Bill of fare is grayed out & says "verify on pay.google.com"

Your card was reported every bit stolen. You must verify the bill of fare before you can use information technology again:

  1. Become to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the business relationship with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenAccuse card.
  4. Within 2 days, y'all'll find a temporary accuse on your card argument forth with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the eight-digit code.

If you lot try to verify the payment method again:

  1. Ostend which card you want to verify.
  2. Check how long agone you tried to verify your carte du jour.
    • If less than 2 days: Wait up to two days.
    • If more than ii days: Check your card statement. Y'all should find a temporary accuse from Google called "GOOGLE TEST," with an 8-digit code.

Card is grayed out & says "card is ineligible"

You tin't use this menu for this purchase. Try to make the purchase again with a different carte du jour.

If the card yous desire to use isn't listed, follow the on-screen instructions to add a new card.

If y'all utilise dual SIM bill of fare devices

Cheque if the right SIM carte du jour is in slot 1 and remove whatsoever SIM card from slot 2.

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